Question 1

How long will it take to receive my order?

Accepted Answer

We ship all our own roasted Bean Shipper Classic within 24 hours after you place your order, you can expect to receive your beans within 1-2 working days!All international roaster's coffee beans are pre-order and will ship within 1-2 weeks.

Question 2

How to track my order?

Accepted Answer

Please track your order in the Order Tracking column

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location. Add your beans to the cart, and you can estimate the shipping fee.For shipping to Singapore, we offer free shipping for orders over RM200

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at the hotline: +6018-2256946 via WhatsApp

Question 5

Do you have a physical store?

Accepted Answer

Currently, we do not have a physical store. Our roastery is based in Cheras, Kuala Lumpur. We only do online deliveries at this point, but we are working on a physical store. Stay tuned!

Question 6

Could you grind the beans?

Accepted Answer

Yes absolutely. We offer grinding service for our blend here

Question 7

Do you supply coffee beans for cafes and restaurant?

Accepted Answer

Yes, we do. Please contact us via WhatsApp 018-2256946, and we will get in touch with you for more information.

Question 8

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 9

Can I exchange an item?

Accepted Answer

We pride ourselves on high-quality specialty coffee, and we offer a satisfaction guarantee for all our customers. If you are not happy with our beans, let us know and we are happy to arrange for you.

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