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Shipping policy

Shipping freshly roasted coffee bean is our top priority. We work very closely with our roaster partners to ensure all coffee beans are freshly roasted. We restock our coffee beans once every week. All roast dates are stated on each and every coffee description. 

Shipping Schedule

All orders are shipped within 1 to 2 working days, excluding orders with 1kg Pack& World's Best Coffee. Our roasters will roast once the order is placed to ensure maximum freshness, hence it takes 3-6 working days to ship. Orders contain roast to order coffees will ship all together in 1 shipment.

Orders placed before 12 pm* will be ready for shipment by the next business day.

Order placed at 9 am will be packed on the same day and the courier will pick it up in the evening. Outside major Klang Valley parcels will be shipped in 1 - 2 days subject to courier collection.

Order placed at 3 pm (Friday) will be packed and ready for shipment on the next business day (Monday), shipped by courier on the following business day (Tuesday). 

Within Malaysia

All orders are shipped via DHL E-Commerce, Poslaju, GDEX & J&T Express courier service (except for Popbox which will be shipped via Poslaju), from Monday until Saturday (Saturday delivery subject to house address only). It usually takes 1-2 working days to be delivered.

* Applicable to the business working day ( Weekend orders will be processed on the next business working day ).

Shipping Fee

FREE SHIPPING for all orders above MYR80.
Flat MYR 6 shipping fee for all orders below MYR80.

 

International Shipping

We ship all international orders via Pos Malaysia, DHL Express, Aramex, and FedEx. The delivery time varies depending on the courier, we state all the estimated delivery times as follows**.

All orders ship within 1-2 business days.
Roast to order coffee beans (1kg pack & World's Best Coffee) ship in 3-6 business days. Orders contain roast to order coffees will ship all together in 1 shipment once all coffees are ready.

Once we have shipped your order, we will send you a confirmation email with a tracking link and number to trace your parcel. Shipping transit times only start to run once you are provided with a tracking number.


Please note that all coffee beans are shipped using a courier service with tracking, so someone will need to be present at your shipping address to receive and sign for the parcel on delivery.

 ** Due to the current pandemic situation, estimation delivery dates may vary due to limited flight access by the courier partners.

Shipping Fees

The cost of shipping depends on weight, volume and destination. The price for your shipment is calculated and added to your total during checkout. You may check the fee with a cart using the shipping rates calculator.

Free Shipping for orders over RM150 for Singapore 

Shipments may be subject to import duties and taxes depending on the country and they will be charged once the parcel has reached the destination country. The recipient of the parcel will pay these charges, customs policies vary by country. We shall not be responsible for any issues related to customs clearance, the receiver of the parcel must contact the local courier regarding this. We recommend a purchase of a maximum of 2kg in a single purchase to ease customs clearance. 

If you cannot find the rates for your country above, write to us at support@beanshipper.com. We will get back to you soon.

 

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