If your purchase was damaged during shipment or the wrong item was received, you could send it back to us.
You can choose either a full refund to your Bean Shipper Account or to exchange for a same price item.
Please email your inquiry to email@example.com with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
To make the process run smoothly and faster, email your inquiry with picture(s) of your item(s) to describe the matter & condition best.
Please allow a minimum of 1-3 working days from the date we receive your return package to you.
How about postage charges?
The customer would have to bear the postage fee shipped back during the return process.
Sign up to get the latest stories about coffee, brewing tips and more..