What is your return policy?
If your purchase were damage during shipment or wrong item received, you can send it back to us.
- Returns must be made within 7 days from date you received your products.
- Ware and tear of coffee equipments are not acceptable for return and exchange.
- Damage items must be returned together with original box and receipt, in an original condition.
- Item bought during promotional events (e.g. Cyber Sale) are not accepted for return and exchange.
- Missing item during delivery, please contact us at email@example.com. Our staff will assist you further on the matter.
- Late delivery caused by unforeseen circumstances ( i.e Natural disaster, COVID out break ) or peak season are not accepted for return and exchange.
What will I get back?
You can choose either for a full refund to your Bean Shipper Account or to exchange to a same price item.
How can I return my purchase?
Please email your inquiry to firstname.lastname@example.org with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.
To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.
How long will it take?
Please allow a minimum of 1-3 working days from the date we receive your return package to you.
How about postage charges?
Customer would have to bear the postage fee shipped back during the return process.