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Return Policy

What is your return policy?

If your purchase were damage during shipment or wrong item received, you can send it back to us.

  • Returns must be made within 7 days from date you received your products.
  • Ware and tear of coffee equipments are not acceptable for return and exchange.
  • Damage items must be returned together with original box and receipt, in an original condition.
  • Item bought during promotional events (e.g. Cyber Sale) are not accepted for return and exchange.
  • Missing item during delivery, please contact us at Our staff will assist you further on the matter.
  • Late delivery caused by unforeseen circumstances ( i.e Natural disaster, COVID out break ) or peak season are not accepted for return and exchange.  

What will I get back? 

You can choose either for a full refund to your Bean Shipper Account or to exchange to a same price item.

How can I return my purchase?

Please email your inquiry to with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.

How long will it take?

Please allow a minimum of 1-3 working days from the date we receive your return package to you.


How about postage charges?

Customer would have to bear the postage fee shipped back during the return process.