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Refund policy

What is your return policy?

If your purchase was damaged during shipment or the wrong item was received, you could send it back to us.

  • Returns must be made within 7 days from the date you received your products.
  • Ware and tear of coffee equipment are not acceptable for return and exchange.
  • Damage items must be returned together with the original box and receipt, in an original condition.
  • Item bought during promotional events (e.g. Cyber Sale) is not accepted for return and exchange.
  • Missing item during delivery, please contact us at support@beanshipper.com. Our staff will assist you further on the matter.
  • Late delivery caused by unforeseen circumstances ( i.e Natural disaster, COVID outbreak) or peak season is not accepted for return and exchange.  

What will I get back? 

You can choose either a full refund to your Bean Shipper Account or to exchange for a same price item.


How can I return my purchase?

Please email your inquiry to support@beanshipper.com with the subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, email your inquiry with picture(s) of your item(s) to describe the matter & condition best.


How long will it take?

Please allow a minimum of 1-3 working days from the date we receive your return package to you.

 

How about postage charges?

The customer would have to bear the postage fee shipped back during the return process.

 

MYR