Questions we hear
most often.

We roast to order. Your beans are roasted within a day of your order and ship within 24 hours of roasting — at your door within 48 hours of the drum. Domestic orders typically arrive 1–3 business days after dispatch.

Yes — Singapore, Indonesia, Thailand, Vietnam, the Philippines, Hong Kong, Australia, the UK and most of Europe. Free shipping from RM80 in Peninsular Malaysia, RM150 East Malaysia, RM200 Singapore. Other countries: flat rates at checkout.

Peninsular Malaysia: free from RM80. East Malaysia: free from RM150. Singapore: free from RM200. Other international: flat rates at checkout. Active subscriptions ship free across Malaysia; Singapore subscriptions are charged shipping at checkout.

Yes — once your order ships, we email a tracking link. Most domestic orders arrive within 1–3 business days.

Email us a photo within 7 days of delivery — we replace damaged bags free, no questions asked.

Yes — anytime, from your dashboard. Skip a single ship, pause indefinitely, or change cadence to anything from weekly to six-weekly.

Three days before each shipment, so you can edit, swap or skip at the last minute. We email a reminder 48 hours before.

Every cycle. Pick from the full menu, mix any number of bags. Roasters Tour subs surprise you with one of our partner roasters.

Free shipping on every Malaysian shipment (no minimum), members-only access to microlots, and prepaid pricing on 3 / 6 / 12 month plans.

One click. No fees, no calls, no email tag. Cancel before the next charge cycle and you owe nothing.

7–30 days after roast. Beans need 5–7 days to degas before peak flavour, and start to fade after 30. We ship within 24 hours of the drum so you get the full window.

In the original valve bag, sealed tight, somewhere dark and room-temperature. Don't refrigerate. Definitely don't freeze.

Whole bean, always, if you can. Coffee starts oxidising the second it's ground. If you don't have a grinder, we'll grind for you — pick the setting at checkout.

Medium-dark to dark. Our Purveyor or Black Forest blends cut through milk beautifully. For pour-over or filter, go lighter — try Yirgacheffe or Indonesia Ijen.

Yes — our decaf is naturally decaffeinated (no harsh solvents), 99.9% caffeine-free, and tastes like coffee. Rotating origin — right now it's a Honduran single origin.

Yes — prepaid 3 / 6 / 12 month plans with a personalised note, scheduled first ship date. Or pick a single bag with gift wrap at checkout.

Yes — we supply 60+ cafés, offices and venues across MY and SG. Dedicated account manager, weekly delivery, training on request. Apply for wholesale → Already a partner? Order anytime at the client portal.

Branded boxes, personalised cards, volume pricing on 50+ units. Email us — we'll send a deck within 24 hours.

Write to us at support@beanshipper.com or drop a note here. We reply within one business day.