Questions we hear
most often.

We roast every Tuesday and ship every Wednesday. Order before 11pm Sunday and your beans roast Tuesday, ship Wednesday, arrive Thursday or Friday for domestic addresses.

Yes — Singapore, Indonesia, Hong Kong, Australia, the UK and the US. Free shipping over RM 80 in Peninsula Malaysia, RM 150 East Malaysia, RM 250 Singapore. Other countries: flat rates at checkout.

Peninsula Malaysia: free over RM 80. East Malaysia: free over RM 150. Singapore: free over RM 250. Other international: flat rates at checkout. Active subscribers always ship free.

Yes — once your order ships, we email a tracking link. Most domestic orders arrive within 1–3 business days.

Email us a photo within 7 days of delivery — we replace damaged bags free, no questions asked.

Yes — anytime, from your dashboard. Skip a single ship, pause indefinitely, or change cadence to weekly, fortnightly or monthly.

Three days before each shipment, so you can edit, swap or skip at the last minute. We email a reminder 48 hours before.

Every cycle. Pick from the full menu, mix any number of bags. Roasters Tour subs surprise you with one of our partner roasters.

Free shipping on every shipment (no minimum), plus members-only access to microlots, prepaid pricing on 3 / 6 / 12 month plans, and a fortnightly story from origin.

One click. No fees, no calls, no email tag. Cancel before the next charge cycle and you owe nothing.

7–30 days after roast. Beans need 5–7 days to degas before peak flavour, and start to fade after 30. We ship within 72 hours of the drum so you get the full window.

In the original valve bag, sealed tight, somewhere dark and room-temperature. Don't refrigerate. Definitely don't freeze.

Whole bean, always, if you can. Coffee starts oxidising the second it's ground. If you don't have a grinder, we'll grind for you — pick the setting at checkout.

Medium-dark to dark. Our Purveyor or Black Forest blends cut through milk beautifully. For pour-over or filter, go lighter — try Yirgacheffe or Indonesia Ijen.

Yes — our decaf is Swiss Water processed (no chemicals), 99.9% caffeine-free, and tastes like coffee. Rotating origin, currently Colombia.

Yes — prepaid 3 / 6 / 12 month plans with a personalised note, scheduled first ship date. Or pick a single bag with gift wrap at checkout.

Yes — we supply 60+ cafés, offices and venues across MY and SG. Dedicated account manager, weekly delivery, training on request. Apply for wholesale →

Yes — by appointment, Mon–Fri 10am–4pm. We walk you through the drum, the cupping table, and the green-bean store. Free, takes 45 minutes.

Branded boxes, personalised cards, volume pricing on 50+ units. Email us — we'll send a deck within 24 hours.

Write to us at hello@beanshipper.com or drop a note here. We reply within one business day.