Questions we hear
most often.

We roast to order six days a week, and every bag of our own coffee ships within 24 hours of roasting. Order before 12pm on a working day and it is ready to ship by the next business day. Peninsular Malaysia orders arrive within 2 days of dispatch; East Malaysia takes a little longer.

Yes. Besides Malaysia and Singapore, we ship to Hong Kong, Taiwan, Thailand, Indonesia, the Philippines, Vietnam, Australia, the UK, the US, Canada and most of Europe, with shipping charged by weight at checkout. Free shipping from RM80 in Peninsular Malaysia, RM150 East Malaysia and RM200 Singapore.

Peninsular Malaysia: free from RM80. East Malaysia: free from RM150. Singapore: free from RM200. Other countries: shipping charged by weight at checkout. Active subscriptions ship free across Malaysia; Singapore subscriptions are charged shipping at checkout.

Yes — once your order ships, we email a tracking link. Peninsular Malaysia orders arrive within 2 days of dispatch.

Email us a photo within 7 days of delivery — we replace damaged bags free, no questions asked.

Yes, any time, from your account. Skip a single shipment, pause, or change your rhythm to anything from every week to every 8 weeks (up to every 6 weeks on The Blend).

Three days before each shipment, so you can edit, swap or skip at the last minute. We email a reminder 48 hours before.

On rotating plans our roasters pick each coffee; tell us one to leave out and we'll work around it. You can change the grind or quantity before any delivery. The Roaster Tour brings a different international roaster each month.

Free shipping on every Malaysian shipment (no minimum), and a lower price per delivery on 3, 6 and 12-month prepaid plans. Microlots come with their own Microlot Subscription.

One click. No fees, no calls, no email tag. Cancel before the next charge cycle and you owe nothing.

From 5–7 days after roast, and good to about day 30. Beans need 5–7 days to degas before peak flavour, and start to fade after 30. We ship within 24 hours of the drum so you get the full window.

Keep them in their bag, zipped shut, somewhere dark at room temperature: our bags have a one-way valve and a resealable zip. Skip the fridge. To keep beans longer, you can freeze the sealed bag, with tape over the valve first.

Whole bean, always, if you can. Coffee starts oxidising the second it's ground. If you don't have a grinder, we'll grind for you — pick the setting at checkout.

Medium-dark to dark. Our Purveyor or Black Forest blends cut through milk beautifully. For pour-over or filter, go lighter: try Indonesia Ijen or Nectar.

Yes. Our Colombia Wuchii Sugarcane Decaf is decaffeinated naturally using the sugarcane process, with no harsh solvents, and comes in a drip-bag box for RM30. Decaf beans from our international roasters start at RM105 and are sold as pre-orders.

Yes. Gift subscriptions run 3, 6 or 12 months: add a gift note and choose the first shipment date at checkout. They are paid once and never renew.

Yes — we supply 60+ cafés, offices and venues across MY and SG. Dedicated account manager, weekly delivery, training on request. Apply for wholesale → Already a partner? Order anytime at the client portal.

We don't offer branded corporate gift boxes. For team or client gifts, our gift subscriptions come with a printed note and a first shipment date you choose, and gift cards come in RM25, RM50 and RM100. For larger orders, email support@beanshipper.com.

Write to us at support@beanshipper.com or drop a note here. We usually reply within a few hours.