Frequently Asked Question


What do you mean by 'freshly roasted coffee beans'?

By our definition, it means coffee beans that's roasted not more than 4-5 weeks past roast date. That's where coffee still taste delicious with great aromatics!


When will you ship my coffee?

It usually takes 1-2 business days for us to ship your coffee beans. For roast to order coffees (ie. 1kg Pack and World's Best Coffee), it takes 3-5 business days for us to arrange your shipment. 

For orders within Malaysia, we ship via Store & Send fulfilment service. You can see more about shipping in our Shipping Guide.


What are Espresso Roast and Filter Roast?

Espresso roast coffee beans are roasted specifically for espresso coffee. The pressured espresso brewing is different from all other brewing methods. Our coffee roasters roast their coffee bean at different roast profiles to best suit espresso brewing method.

Filter roast coffee beans are for any other brewing methods than espresso.


How about Single Origin and Blend?

Single origin is coffee beans originated from a specific country, region or farm. It delivers a taste profile unique to the origin.

Blend is a mixture of few single origins with a specific ratio. It delivers a balanced taste profile designed by our coffee roasters.


Could you grind coffee beans for me?

I'm sorry we can't. But you can check out Ground Pack, it's single serve ground coffee, sealed with our proprietary method for maximum freshness. It's the ultimate solution if you don't have a grinder. Check it out!


How do I contact Bean Shipper?

You can always chat with us via Chat Box at bottom right. Alternatively, you may call us at 018-2256946 or email us We are located at following address,

Bean Shipper Enterprise (2421820-W)
6-3A-3, Queens Avenue, Jalan Shelley
55100 Kuala Lumpur, Malaysia.


Do you have a term of service and privacy policy?

Yes. Here's our page for term of service and privacy policy.

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