Return Policy

What is your return policy?

If your purchase were damage during shipment or wrong item received, you can send it back to us.

  • Returns must be made within 7 days from date you received your products.
  • Ware and tear of coffee equipments are not acceptable for return and exchange.
  • Damage items must be returned together with original box and receipt, in an original condition.
  • Item bought during promotional events (e.g. Cyber Sale) are not accepted for return and exchange.
  • Missing item during delivery, please contact us at support@beanshipper.com. Our staff will assist you further on the matter.
  • Late delivery caused by unforeseen circumstances ( i.e Natural disaster, COVID out break ) or peak season are not accepted for return and exchange.  

What will I get back? 

You can choose either for a full refund to your Bean Shipper Account or to exchange to a same price item.


How can I return my purchase?

Please email your inquiry to support@beanshipper.com with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.


How long will it take?

Please allow a minimum of 14 working days from the date we receive your return package to you.

 

How about postage charges?

Customer would have to bear the postage fee shipped back during the return process.

 

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