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If your purchase were damage during shipment or wrong item received, you can send it back to us.

• Returns must be made within 7 days from date you received your products.
• Ware and tear of coffee equipments are not acceptable for return and exchange.
• Damage items must be returned together with original box and receipt, in an original condition.
• Item bought during promotional events (e.g. Cyber Sale) are not accepted for return and exchange.
• Missing item during delivery, please contact us at support@beanshipper.com. Our staff will assist you further on the matter.
• Late delivery caused by unforeseen circumstances ( i.e Natural disaster, COVID out break ) or peak season are not accepted for return and exchange.  

You can choose either for a full refund to your Bean Shipper Account or to exchange to a same price item.

Please email your inquiry to support@beanshipper.com with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.

Please allow a minimum of 1-3 working days from the date we receive your return package to you.

How about postage charges?

Customer would have to bear the postage fee shipped back during the return process.