Damaged, wrong or missing items
Please check your order when it arrives. If an item was damaged in transit or you received the wrong item, email support@beanshipper.com within 7 days of receiving it, with the subject "Return Item" and photos of the item and its packaging. If something is missing from your parcel, email us at the same address and our team will help.
Not the right coffee for you?
Tell us and we'll replace it free, no questions asked. What you get back Once we've reviewed your request, you can choose a replacement, an exchange for an item of the same price, or a full refund. Refunds go back to your original payment method, or to your Bean Shipper account as store credit if you prefer. Approved refunds are made within 10 business days, and your bank or card issuer may take a few more days to show them. If 15 business days have passed since we approved your refund and it hasn't arrived, email support@beanshipper.com.
How to return an item
Email us before sending anything back, because items returned without a request can't be accepted. Please allow up to 7 working days for us to process your request. If we ask you to send the item back, return it in its original box with the receipt or proof of purchase, to: Bean Shipper Sdn Bhd 61, Jalan Jintan Manis, Taman Supreme, 56100, Cheras, Kuala Lumpur. Return postage is paid by the customer. Once your return reaches us, please allow 1 to 3 working days for a replacement or exchange to be sent out.
What we can't accept for return or exchange
Wear and tear on coffee equipment. Items bought during promotional events, such as a Cyber Sale. Late deliveries caused by events outside our control, such as natural disasters, or by peak-season delays. Orders shipped to the European Union If your order ships to the European Union, you can cancel or return it within 14 days of receiving it, for any reason. The item must be unused and unopened in its original packaging, with the receipt or proof of purchase.
Questions
Email support@beanshipper.com, or call or WhatsApp us on 018-2256946.